I expected a long wait and some way they would try to figure out how to wiggle out of some portion of the cost as in this was not an inexpensive mattress. They told me to take some pictures of the problem and the tag and email it to them. I remembered I had a guarantee on the mattress and so contacted Sleep Works about the problem. Having back problems exacerbated the situation. I became dissatisfied with it for probably about a year now as it began. I had purchased a mattress in April 2014. If you are looking for a mattress I recommend shopping at Sleepworks. If you are on the fence I highly recommend it. The mattress is extremely comfortable and we are loving the versatility of the adjustable bed. The experience and customer service was very good. One gentleman asked if he could wash his hands before lifting my mattress so he did not get it dirty. The delivery men promptly called the store and I was promised a new base in 2 days. Joe helped us secure 0% financing and promised delivery in 2-3 weeks.The bed arrived on time, there was no chemical off smell of any kind.Unfortunately one of the bases was damaged from the manufacturer. It has two adjustable bases so each side can be adjusted. We even called a few times and spoke to Greg about the dimensions.We ended up going with a King Size organic latex bed that was only split on top. He was thorough and informative on different types of mattresses. Joe followed up with us to see if we had any additional questions. We liked the feel of the organic latex best.We shopped around, looked at other brands and stores. Joe answered all of our questions and we tested some of the mattress options. There are not many manufacturers that make that size. We had very specific requirements and spoke with Joe about what. We just purchased an adjustable bed from Sleepworks. We are also proud that almost all of our mattresses are "Made in the USA"! The only exception is our British Hand Made mattresses and toppers with organic wool and cotton. this makes them last longer, more flexible, cleaner safer with no harmful off-gassing. Our support plant based foams are made flexible and use non-toxic chemicals, lead, formaldehyde, etc. Sleepworks carries only the best mattresses from manufacturers who take pride in the construction, safety, and longest lasting materials. When you visit Sleepworks in Massapequa, Bayshore or Patchogue you will find a calm, warm and inviting atmosphere, we are not commercialized! Come in, lay down for as long as you wish, there are no high-pressure salespeople, your entire experience will be "No Pressure". I carefully select each mattress and price them below retail MSRP’s so our customers get not only a great nights sleep but a great mattress at a fair price. In fact, today, our Non Toxic mattresses start at $199! Along with the most knowledgeable staff, the highest quality latex and organic sleep products well below market prices and our customers benefit. In the 1990s we made it our priority to find the cleanest products and cut out the toxic chemicals and solvents in products we sell. At Sleepworks we pride ourselves on having the largest selection of Organic, Latex Mattresses, Luxury and Hand Crafted Mattresses while keeping the cost affordable. We have been the authority in Luxury, Latex and Organic Mattresses and bedding since the mid-1980s. My name is Anthony Page and I have been involved in the Mattress and Furniture Business for the last 35 years. Hello, and welcome to Sleepworks Mattress, an Easy Bed Mattress Company.
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